We value our customers and we are constantly striving to provide the best services we can.
Before and after sales consultancy
Our expert team is close to the customer when selecting the product. Multiple aspects are assessed with the customer, such as the type of sample to be analyzed, the application and the price range of the product. We strive to give to the customer multiple options and all the information that will help them decide. Our task is helping the customer to make a good decision! So do not hesitate to contact us: we will be glad to choose the best Hanna Instruments products for you.
Our consulting activities continue as soon as the customer receives the goods. Very often telephone suggestions can help customers understand the use of the products better or how to perform periodic maintenance; thus favoring the correct use of the product and preventing damage to the equipment.
Product installation and training
We offer our customers an on line or on-site installation service. We have found that the installation carried out by our technicians is fast and improves the performance of the instruments because it is carried out by trained personnel. Furthermore, it is an excellent opportunity for the customer to interact with us and fully understand, as well as optimize the use of our products. Other than installation, we perform dedicated technical training.
Ask our technical staff for a quotation for installation and training.
Consultancy on analytical chemistry
On demand, we support our customers in assessing and improving laboratory procedures and methods of analysis in order to reduce time and reagent use. We help with optimization of sample preparation and with the set up of lab instrumentation.
On site scenario analysis
A team of experts is always ready for you
Our technical team carries out inspections and visits to customers for the supply of process equipment or water treatment plants.
The preliminary evaluation phase of the existing infrastructures, analysis of the water and the detection of the variables for correct dimensioning of the plant is the starting and fundamental point for the supply of instrumentation and for processing plants.
In particular we carry out inspection for:
- Agriculture – Fertirigation system
- Hotel and Spa – swimming pool and water treatment
- Drinking water system
maintenance and repair
To keep your istrumentation healthy
Correct maintenance and the use of proper storage techniques guarantee a prolonged life of the laboratory instrumentation and, even more, of process instruments and water treatment plants. Despite all these precautions, the useless and difficult/rough enviroment in which our instruments operate could require the intervention of a specialist to restore their perfect functionality.
We guarantee our customers technical service during the warranty period of our products and, in the same way, even after the warranty expires.
We offer our customers the following services:
- Evaluation of the used instrumentation
- Instrument calibration (annual factory calibration, periodical calibration )
- Scheduled periodic maintenance
- Repair of instrumentation
Can we help?
We are here to help you. Let us know what you need.